All the Important Stuff for Your Next Visit
We want your time at Health104 to feel easy and stress-free.
To help you get the most from your appointment, we’ve put together some useful details about fees and payments, appointment types, cancellations, and more.
Feel free to call us if you have any questions – we’re always happy to help.
Indicative Fees
All doctors at the clinic provide high-quality care and medical expertise, and all appointments are privately billed.
Patients are encouraged to choose the appointment duration that their GP needs to provide the best care. It also helps appointments run on time, minimising delays for you and others.
Not sure whether to book a standard, long, or extra-long appointment? Check out our Appointments FAQ for guidance.
Regular Appointments
(Including telehealth¹)Business hours: Monday–Friday, before 5:30pm
| Appointment Duration | Out-of-Pocket² | Consult Fee | Medicare Rebate |
|---|---|---|---|
| <20 mins (Standard) | $79.00 | $124.05 | $45.05 |
| 20–40 mins (Long) | $119.00 | $206.10 | $87.10 |
| 40–60 mins (Extra long) | $155.00 | $283.30 | $128.35 |
| Appointment Duration | Out-of-Pocket² | Consult Fee | Medicare Rebate |
|---|---|---|---|
| <20 mins (Standard) | $103.00 | $148.05 | $45.05 |
| 20–40 mins (Long) | $155.00 | $242.10 | $87.10 |
| 40–60 mins (Extra long) | $201.00 | $329.35 | $128.35 |
| Appointment Duration | Out-of-Pocket² | Consult Fee | Medicare Rebate |
|---|---|---|---|
| <20 mins (Standard) | $103.00 | $161.65 | $58.65 |
| 20–40 mins (Long) | $155.00 | $255.55 | $100.55 |
| 40–60 mins (Extra long) | $201.00 | $341.95 | $140.95 |
Extended Skills Consultations
(Including telehealth¹)| Consult Type | Business Hours OOP | After Hours OOP |
|---|---|---|
| Pregnancy with a Shared Care GP | $102.00 | $119.00 |
| Skin Cancer Screening with Photography | $127.00 | $152.00 |
Extended skills consultations are specialised appointments provided by doctors with advanced training and expertise in specific fields, including:
- Gender affirming care (initiating process)
- Skin cancer screening with photography
- Pregnancy with a Shared Care GP
- To provide the best quality care, all pregnancy consultations are 30 minutes long.
- Pre-pregnancy appointments are charged at standard appointment rates.
- Lipoedema care
- Focussed Psychological Strategies
- High-complexity consultations
² The ‘out-of-pocket fee’ is the final cost to you after deducting your Medicare rebate.
Nurse Consults
| Service | Out-of-Pocket |
|---|---|
| 15 min nurse appointment | $24.00 |
| 30 min nurse appointment | $48.00 |
| Uploading to AIR (international vaccinations) | $100.00 |
| 24-hour Holter monitor – nurse set up fee | $30.00 |
| 24-hour BP (ambulatory blood pressure) – nurse set up fee | $90.00 |
• The 30-minute fee applies when a second nurse is requested, or for a prolonged nurse appointment for reasons unrelated to procedures (e.g. post-op wound care).
• The Holter monitor set-up fee is billed to the clinic; without Medicare, this fee is $100.
• The ambulatory BP set-up fee is billed to the clinic.
Procedure Room Fees
| Service | Out-of-Pocket |
|---|---|
| Procedure room fee (e.g. cryotherapy, ear syringe) | $24.00 |
• It covers procedures that use instruments and nurse time, including suture removals where the sutures weren't inserted at the clinic.
• This fee does not apply to procedures performed by a GP that attract a private fee.
General Information on Fees & Payments
- Payment is required after each consultation for all appointments and services.
- We’ll instantly process your Medicare rebate and credit it to either your debit card or the bank account you’ve registered with Medicare.
- Additional fees apply for services including minor surgical procedures, consumables, and travel vaccinations. Please ask our reception team for details.
- We accept all major credit and debit cards. Please note:
- Surcharges apply to all cards except EFTPOS debit cards
- We do not accept cash, direct debit, or bank transfers.
¹Telehealth – Credit Card Required to Book
To secure a telehealth appointment, you must provide a credit card at the time of booking.
Card details are securely managed by HotDoc, Australia’s largest and most trusted medical booking platform, with over 8 million active patients.
Payment is processed only after your consultation. We don’t store, use, or retain your card details.
How it Works
- When booking, you’ll be prompted to enter your credit card details via HotDoc.
- You have 90 minutes to complete this step; otherwise, your appointment will be cancelled and offered to another patient.
- After your consultation, the appointment fee will be charged automatically.
Important to Know
- Telehealth consults are not available after midday on Saturdays or at all on Sundays.
- You must be physically in Australia to access a telehealth consultation.
Appointment Types
At Health104, we tailor your appointment to suit your individual needs.
If you have more complex health concerns, we recommend booking a 30-minute ‘long’ consultation. This is ideal for addressing multiple issues, pregnancy care, travel vaccinations, or mental health support, allowing your practitioner the time to provide comprehensive care.
For more straightforward concerns, a 15-minute appointment may be suitable.
You can book your appointment below or contact our team on 03 0988 3323 if you need assistance selecting the right option.
New Patients
We warmly welcome new patients to Health104.
Your inital visit will be a 30-minute ‘long’ consultation, giving your doctor the time to understand your health history, current concerns, and overall wellbeing in a thorough and considered way.
Before Your First Appointment
New Patient Registration Form. Please complete this online prior to your visit.
Identification – kindly bring your Medicare card.
Transferring medical records? Please complete a medical history transfer request form and provide it to your previous clinic.
Bringing a Support Person
You are welcome to bring a friend or family member to your appointment. At Health104, we prioritise creating a space where you feel supported, comfortable, and at ease.
Our GPs encourage patients to bring someone along if it helps you feel more confident and supported during your visit.
Medicare Rebates
All consultations are privately billed. Payment is required in full at the end of your appointment. Following your visit, we will submit your claim to Medicare on your behalf, with your rebate paid directly into your nominated bank account.
If you have reached your Medicare Safety Net threshold for the calendar year, your out-of-pocket expense may be reduced.
Patients Without Medicare
If you do not hold a Medicare card (for example, international patients), consultation fees may vary depending on:
The nature of your appointment
The duration of your consultation
Whether you have private health insurance
Our reception team is available to guide you through fees and answer any questions ahead of your visit.
Repeat Scripts, Repeat Referrals & Test Results
Repeat Prescriptions & Referrals
In some circumstances, your GP may be able to provide a repeat prescription or referral without requiring an appointment.
Whether this is appropriate will depend on your medical history, the reason for the request, and when you were last reviewed by your GP.
How to request a repeat prescription or referral:
Contact our reception team, who will forward your request to your GP.
Your GP will review your request and medical history before making a decision.
You can generally expect a response within three business days.
Please let our reception team know if your request is urgent.
If approved, your GP will arrange the prescription or referral, and our team will prepare the necessary documentation.
Test Results
Test results, including blood tests, X-rays and scans, are generally returned within 2–7 days, depending on the type of test.
Once received, our team will upload your results to your medical record and notify your doctor for review.
A member of our clinical team will contact you to arrange an appointment with your GP to discuss your results, regardless of whether your results are normal or require further follow-up. This allows your doctor to review your results in the context of your overall health and provide appropriate advice and care.
If your results require more immediate attention, our clinical team will contact you sooner.
Cancellations, Missed Appointments & Late Arrivals
Cancellations, Missed Appointments & Late Arrivals
We understand that life happens. If you need to cancel or reschedule your appointment, we ask that you provide at least twenty four (24) hours’ notice so we can offer the time to another patient.
If less than twenty four (24) hours’ notice is given, or if you do not attend your appointment, a note will be added to your file. A $50 late cancellation or non-attendance fee will apply to any subsequent occurrences.
This fee is non-refundable and non-transferable.
Running Late for Your Appointment?
If you are running late, please contact us as soon as possible.
We will check with your GP to see if they are still able to accommodate you. However, as appointments are often fully booked, it may be necessary to reschedule. This helps ensure appointments run on time and minimises delays for other patients.
Where possible, we may offer alternative options, including:
Commencing your appointment via telehealth and continuing in person on arrival
Seeing another available GP
Rescheduling your appointment to a more suitable time
We understand that delays can happen and will always do our best to assist where we can.
Drugs of Dependence
Drugs of Dependence (Schedule 8 Medications)
Schedule 8 (S8) medications, also referred to as drugs of dependence, are tightly regulated due to their potential for misuse and harm.
Prescribing of these medications is approached with care and in accordance with Department of Health regulations and clinical best practice guidelines. All S8 prescriptions are monitored through SafeScript, Victoria’s real-time prescription monitoring system, which must be reviewed by your GP prior to prescribing.
Clinic Approach
S8 medications are not prescribed at an initial consultation.
Your GP may consider these medications at a subsequent appointment where clinically appropriate, and only after a thorough review of your medical history and treatment options.
If an S8 prescription is deemed necessary, the following requirements apply:
Valid photo identification and a Medicare card must be provided
If a Medicare card is not available, your GP is required to take a photograph for identification and documentation purposes
These measures are in place to support safe prescribing practices and ensure continuity of care.
We appreciate your understanding as we prioritise your safety and long-term health outcomes.
MyMedicare Registration
MyMedicare
If you have a Medicare card and have attended at least two in-person appointments with a GP at the clinic within the past two years, you may be eligible to register for MyMedicare.
MyMedicare is a free, voluntary program designed to strengthen the connection between you, your GP and your care team.
By consistently seeing your preferred GP at the same clinic, your care can be more personalised, coordinated and aligned with your long-term health needs. This continuity supports more informed decision-making and improved health outcomes over time.
Benefits of registering with MyMedicare include:
Access to Medicare rebates for longer telehealth consultations with your GP
Greater continuity and coordination of care with your regular GP
Improved access to appropriate general practice care, particularly for patients who frequently attend hospital
Eligibility for chronic disease management plans and mental health care plans, where clinically appropriate
Important to know:
MyMedicare does not provide discounted consultation fees
Choosing not to register will not affect your ability to access care or book appointments
If you would like to register or learn more, our reception team is happy to assist.
Useful Forms
For your convenience, a selection of commonly used forms is available below. You can complete these online or if you prefer to fill them out in person, please arrive 15-20 minutes early to your appointment and the team will provide you with paper copies.
TAC & WorkCover Patients
Consultations for TAC and WorkCover are privately billed at standard GP rates and are payable at the time of your appointment.
Patients are responsible for submitting their own claims directly to their insurer for reimbursement.
New Patients
The GPs do not accept transfers of existing TAC or WorkCover claims. We recommend continuing your care with the GP who initiated your claim to ensure continuity and appropriate management.
International Visitor, DVA and Concession Card Holder Fees
Patients without a Medicare card are welcome, including international students and travellers. Please speak with our team for further information regarding consultation fees.
We recommend retaining your invoice and submitting it to your insurer for potential reimbursement, depending on your policy.
All consultations are privately billed. This includes patients with DVA, Health Care, or concession cards.
After Hours Care
Call 000 immediately for all medical emergencies.
Here are some trusted local options if you or a loved one needs urgent care after hours.
Emergency Departments (EDs)
Some of the closest hospitals include:
The Alfred Hospital Emergency & Trauma Centre (public)
Epworth Richmond Emergency Department (private)
The Royal Children’s Hospital Emergency Department (public)
The Royal Women’s Hospital Emergency Care (public)
Royal Victorian Eye and Ear Hospital Emergency (public)
Urgent Care (Non-Life-Threatening Conditions)
Priority Primary Care Centre Prahran
Free medical and nursing care for urgent but non-life-threatening conditions.
Suite 4, 20 Commercial Rd, Melbourne
Open 8am – 10pm, 7 days
Walk-ins welcome or call 9119 1000
Victorian Virtual Emergency Department
24/7 emergency care via telehealth, accessible anywhere in Victoria.
Open 24 hours, 7 days
Call 9485 9070
Cub Care (kids only)
After-hours telehealth urgent care with paediatricians.
Open 5pm – 11pm, 7 days
Call 1800 312 611
Hello Home Doctor
After-hours GP home visits for non-life-threatening issues.
Weekdays: 6:00pm – 8:00am
Weekends & public holidays: extended hours
Call 134 100
Additional Nearby Options (Middle Park & Surrounds)
St Vincent’s Hospital Melbourne Emergency Department (public)
A major tertiary hospital with a busy emergency department.
Sandringham Hospital Emergency Department (public)
A good alternative ED for patients located further bayside.
South Melbourne Medical Hub Urgent Care Clinic
Walk-in urgent care clinic for minor injuries and illnesses (hours may vary).
If you’re unsure where to go, it’s safest to choose the emergency department or call 000.
Local Pharmacies
Closest
Star Pharmacy Middle Park
17 Armstrong Street, Middle Park VIC 3206
(03) 9699 9260
Douglas Pharmacy – Albert Park
188A Bridport Street, Albert Park VIC 3206
(03) 9690 5515
Open Later (Evenings / Extended Hours)
Chemist Warehouse South Melbourne
306–314 Clarendon Street, South Melbourne VIC 3205
(03) 9699 2042
TerryWhite Chemmart South Melbourne
265 Clarendon Street, South Melbourne VIC 3205
(03) 9699 1693