Health104 Comprehensive Privacy Policy
Effective Date: 17th March 2025
At Health104 we are dedicated to providing a safe and integrated health and wellness ecosystem. This Privacy Policy explains how we collect, use, disclose, secure, and retain your personal information across all areas of our business, whether you’re booking a General Practice appointment, attending a fitness class, or using any of our complementary health services.
1. Introduction
Health104 (“we”, “us”, or “our”) offers a broad range of services including, but not limited to:
•General Practice & Medical Centre: Routine health care, diagnostic services, and personalised medical advice.
•Allied & Alternative Health Services: Acupuncture, chiropractic, integrative and alternative medicine, hypnotherapy, IV infusions, and more.
•Wellness & Spa Services: Wellness treatments, therapeutic massages, cryotherapy, thermal imaging, and related spa services.
•Fitness & Lifestyle Services: Functional fitness classes, membership programmes, and specialised fitness challenges.
•Additional Services: Men’s and Women’s Health programs, nutrition, skin cancer screening, and emerging services like dental (coming soon) and dermal treatments.
This Privacy Policy applies to all personal information collected by Health104 through our website, in person, via phone or email, and through any digital or paper forms associated with our services.
2. What Information We Collect
We may collect personal information that is “identifiable” about you. This includes information provided directly by you and information automatically collected when you interact with our services.
a. Information You Provide Directly:
•Contact Details: Name, address, phone number, and email address.
•Health Information: Medical history, symptoms, treatment details, and other health-related data needed for our General Practice and allied health services.
•Booking & Appointment Data: Details provided when scheduling appointments, classes, or consultations.
•Payment Information: Financial details necessary for processing transactions, either directly or via third-party payment processors.
•Feedback & Communication: Any comments or inquiries you send to us, including through our website forms, emails, or phone calls.
b. Information Collected Automatically:
•Usage Data: Information about how you navigate our website and use our digital services (e.g., IP address, browser type, and device information).
•Cookies & Tracking Technologies: Data gathered via cookies and similar technologies to enhance your browsing experience and for analytics purposes. (Please see our Cookie Policy for further details.)
3. How We Use Your Information
We use your personal information for a range of purposes essential to delivering our services:
•Providing and Managing Services: To schedule appointments, provide medical care, deliver wellness and fitness programs, and manage your overall experience.
•Communication: To send you appointment reminders, service updates, health information, and marketing communications (if you have opted in).
•Improvement and Innovation: To analyse usage patterns and feedback so that we can improve our services and tailor our offerings to better meet your needs.
•Legal & Regulatory Compliance: To comply with applicable laws, regulations, and industry standards.
•Administrative Purposes: To manage our internal operations including auditing, security, and administrative tasks.
4. Disclosure of Personal Information
Your information may be disclosed under the following circumstances:
•Service Providers: To third-party providers (e.g., IT, payment processing, and marketing support) who assist us in delivering our services. These providers are required to protect your data in line with this Privacy Policy.
•Health & Care Professionals: Where necessary for the provision of medical or allied health services, your information may be shared with the relevant practitioners with your consent.
•Legal Obligations: When required by law, regulation, or legal process, we may disclose your personal information to relevant authorities.
•Business Transfers: In the event of a merger, acquisition, or sale of part or all of our business, your information may be transferred as a business asset. We will ensure that any such transfer is subject to appropriate confidentiality and data protection safeguards.
5. Security of Your Information
We implement a range of security measures designed to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:
•Secure storage systems and encryption for digital data.
•Restricted access policies and training for our staff.
•Regular audits and updates of our security practices.
While no system can be completely secure, we continuously strive to maintain the highest standards of security for your information.
6. Cookies and Other Tracking Technologies
Our website uses cookies and similar tracking technologies to:
•Enhance your browsing experience.
•Analyse website traffic and usage patterns.
•Deliver targeted marketing and promotions (with your consent).
You can control or disable cookies through your browser settings, though this may affect your ability to use some features of our website. For further details, please refer to our Cookie Policy.
7. Your Rights and Choices
Under applicable privacy laws, you have rights regarding your personal information:
•Access and Correction: You can request access to your personal information and request corrections if the information is inaccurate or incomplete.
•Withdrawal of Consent: Where we rely on your consent to process your information, you may withdraw consent at any time (this will not affect the lawfulness of processing prior to withdrawal).
•Objections and Complaints: If you have any concerns or complaints about our handling of your personal information, please contact us using the details below.
To exercise any of these rights or for any inquiries regarding your personal information, please contact our Privacy Officer.
8. Data Retention
We retain your personal information for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, including for compliance with legal obligations. Once your information is no longer required, we will take reasonable steps to securely delete or de-identify it.
9. Marketing Communications
With your explicit consent, we may send you information about new services, promotions, or events related to Health104. You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions in the communication or contacting us directly.
10. Changes to This Privacy Policy
Health104 reserves the right to update or modify this Privacy Policy from time to time. When we make changes, we will update the “Effective Date” at the top of the policy and post the revised version on our website. We encourage you to review this policy periodically.
11. How to Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Health104 – Privacy Officer
Address: 104 Canterbury Rd, Middle Park, VIC 3206
Phone: 03 90883323
Email: reception@health104.com.au
We take your privacy seriously and are committed to addressing your concerns as quickly and effectively as possible.
12. Acknowledgement
We acknowledge the Traditional Owners of the land on which we operate and pay our respects to Elders past, present, and emerging. Our approach to health and wellness is deeply rooted in community, respect, and integrity.
This comprehensive policy applies across all our service areas including General Practice, Allied Health, Wellness Spa, Fitness Studio, and Alternative Medicine. By accessing our services, you agree to the collection and use of your personal information as described above.
This integrated Privacy Policy is intended to serve as a single reference point for understanding how Health104 protects and uses your personal information. If any part of our services has additional specific privacy requirements (such as those required by healthcare regulations), these will be communicated to you at the time of service provision.
