For care outside normal opening hours call 13 SICK or for emergencies call 000

If you need forms or certificates completed that require explanation, then please make sure you set up the appointment time to accommodate. For example, your GP can complete a medical certificate and this should be requested at the time of consultation.

If you require a special consideration certificate or rebate form from your health insurer, please bring the necessary paperwork to your consultation.

Doctors may be contacted via telephone during normal opening hours. If the doctor is with a patient, a message will be taken and the reception staff will advise you when it is likely that the GP will return your call. In an emergency your call will always be dealt with in an appropriate manner. For further information read our communication policy.

If you have concerns about any aspect of the service/s you’ve received, please email or talk to the Practice Manager or Director and discuss your concerns. We take complaints very seriously and will listen closely to your concerns or complaints as we are keen to constantly improve our services and help you stay well for longer.

We believe problems are best dealt directly with the practice. However, if you feel the need to discuss a matter outside the practice you can contact:

Health Care Complaints Commission
Locked Mail Bag 18
Strawberry Hills NSW 2012
Ph: 02 9219 7444

Health 104 is a private billing practice. Information about our fees and our services can be requested through our reception via email, over the phone or at the practice. We require payment at the time of consultation and payment methods include Cash, Cheque, Credit card and Eftpos. For further information please see our billing policy. [under development]

Some of our doctors offer home visits. To arrange a home visit, contact our reception team on 1300 003 082.

Your medical record is a confidential document and we store and maintain your personal information with the utmost of care.  To read patient information policy click here.

It is the policy of Health 104 to maintain the security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

We abide by the National Privacy Principles. Further information is available from the Office of the Australian Information Commissioner at their website www.oaic.gov.au. We are happy to provide you a copy of your health record within 14 days of your request.

Health 104 offers telehealth consultations which are appointments via telephone and or video conference. To book your telehealth appointment call our team on 1300 003 082 or book online.

If you require a referral to an allied health care professional such as a physiotherapist, psychiatrist or podiatrist, then please let us know when you are booking your appointment. You’ll need to ensure you choose a long appointment so there’s enough time for the paperwork to be completed.

Walk in appointments are welcome and will be triaged accordingly. All new patients are required to complete a new patient form which can be completed prior to your appointment, or when you check in at reception.

If you have a question you’d like answered then please complete the FAQ request form. We’ll endeavour to get back to you within 24 hours.