Frequently Asked Questions

  • Appointments
  • After Hours Care
  • Cancellations / Missed Appointments
  • Certificates
  • Communication / Telephone Policy
  • Complaints
  • Emergencies
  • Fees and billing
  • Home Visits
  • Personal Information
  • Telehealth Appointments
  • Test Results
  • Referrals
  • Walk in appointments
  • My question is not answered here; what can I do?

An appointment for a standard consultation can be made with your preferred GP or the next available GP, depending on your preference.

Extended consultations are available on request. If you anticipate that your consultation will be long, please advise the reception staff when making your appointment or book a ‘double appointment’ if booking online.

SMS message reminders for appointment times are sent the day before your appointment.


  • STANDARD:15 minutes
  • LONG: 30 minutes
  • EXTENDED: >30 minutes

Please specify which doctor you would like to see and the length of consultation that you require at the time of booking.

After Hours Care

For care outside normal opening hours call 13 SICK or for emergencies call 000

Cancellations / Missed Appointments

Sometimes unplanned situations arise and you need to cancel an appointment. In that case, we respectfully request that you cancel at least 24 hours in advance. This enables us to allocate scarce appointments to other patients. Fees will apply.


If you need forms or certificates completed that require explanation, then please make sure you set up the appointment time to accommodate. For example, your GP can complete a medical certificate and this should be requested at the time of consultation.

If you require a special consideration certificate or rebate form from your health insurer, please bring the necessary paperwork to your consultation.

Communication / Telephone Policy

Doctors may be contacted via telephone during normal opening hours. If the doctor is with a patient, a message will be taken and the reception staff will advise you when it is likely that the GP will return your call. In an emergency your call will always be dealt with in an appropriate manner. For further information read our communication policy.


If you have concerns about any aspect of the service/s you’ve received, please email or talk to the Practice Manager or Director and discuss your concerns. We take complaints very seriously and will listen closely to your concerns or complaints as we are keen to constantly improve our services and help you stay well for longer.

We believe problems are best dealt directly with the practice. However, if you feel the need to discuss a matter outside the practice you can contact:

Health Care Complaints Commission
Locked Mail Bag 18
Strawberry Hills NSW 2012
Ph: 02 9219 7444


For life threatening emergencies call 000. For after-hours care, call the National Home Doctor service on 13SICK (13 74 25) or download their app. For more information go to https://homedoctor.com.au/

Fees and billing

Health 104 is a private billing practice. Information about our fees and our services can be requested through our reception via email, over the phone or at the practice. We require payment at the time of consultation and payment methods include Cash, Cheque, Credit card and Eftpos. For further information please see our billing policy. [under development]

Home Visits

Some of our doctors offer home visits. To arrange a home visit, contact our reception team on 1300 003 082.

Personal Information

Your medical record is a confidential document and we store and maintain your personal information with the utmost of care.  To read patient information policy click here.

It is the policy of Health 104 to maintain the security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

We abide by the National Privacy Principles. Further information is available from the Office of the Australian Information Commissioner at their website www.oaic.gov.au. We are happy to provide you a copy of your health record within 14 days of your request.

Telehealth Appointments

Health 104 offers telehealth consultations which are appointments via telephone and or video conference. To book your telehealth appointment call our team on 1300 003 082 or book online.

Test Results

We encourage you to keep records for your personal health file. To obtain a copy of your test results, talk to your GP or allied health professional during your consultation.


If you require a referral to an allied health care professional such as a physiotherapist, psychiatrist or podiatrist, then please let us know when you are booking your appointment. You’ll need to ensure you choose a long appointment so there’s enough time for the paperwork to be completed.

Walk in appointments

Walk in appointments are welcome and will be triaged accordingly. All new patients are required to complete a new patient form which can be completed prior to your appointment, or when you check in at reception.

My question is not answered here; what can I do?

If you have a question you’d like answered then please complete the FAQ request form. We’ll endeavour to get back to you within 24 hours.

Contact Us

Health104 is located at
104 Canterbury Rd
Middle Park 3205

Find us on Google Maps
Call 1300 003 082 (click to call) reception@health104.com.au

Opening Hours

Health104 Reception Opening Hours:
Monday - Friday 9am-5pm

Active104 Operating Hours:
Monday - Friday 6am - 9pm
Saturday/Sunday - 7am-4pm

Copyright by Health104. All rights reserved.