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Patient Information

  • Accessibility
  • Appointments
  • After Hours Care
  • Cancellations / Missed Appointments
  • Certificates
  • Communication / Telephone Policy and Electronic Communications
  • Complaints
  • Emergencies
  • Feedback
  • Fees and billing
  • Follow up appointments
  • Home Visits
  • New Patients
  • Personal Information
  • Referrals
  • SMS Reminders
  • Telehealth Appointments
  • Test Results
  • Walk in appointments
  • Transfer of Medical Records
  • Our Location (How to get there)
Accessibility
  • Our practice is wheelchair accessible and has wheelchair accessible toilets.
  • Dedicated parking is available out front of our practice.
Appointments

An appointment for a standard consultation can be made with your preferred GP or the next available GP, depending on your preference.

Extended consultations are available on request. If you anticipate that your consultation will be long, please advise the reception staff when making your appointment or book a ‘double appointment’ if booking online.

SMS message reminders for appointment times are sent the day before your appointment.

APPOINTMENT / CONSULTATION TIMES:

  • STANDARD:15 minutes
  • LONG: 30 minutes
  • EXTENDED: >30 minutes

Please specify which doctor you would like to see and the length of consultation that you require at the time of booking.

After Hours Care

For emergencies call 000

Call our dedicated after hours service on (03) 9571 1200

Alternatively, please call:

  • 13SICK: (13 7425)
  • DoctorDoctor: 132 660 (After Hours Bulk Billed Service)
  • Nurse on call: Call 1300 60 60 24 this puts you directly in touch with a registered nurse for caring, professional health advice around the clock.
Cancellations / Missed Appointments

Sometimes unplanned situations arise, and you need to cancel an appointment. In that case, we respectfully request that you cancel at least 24 hours in advance. This enables us to allocate scarce appointments to other patients.

Cancellation fees will apply and must be paid prior to your next appointment.

Certificates

If you need forms or certificates completed that require explanation, then please make sure you set up the appointment time to accommodate. For example, your GP can complete a medical certificate and this should be requested at the time of consultation.

If you require a special consideration certificate or rebate form from your health insurer, please bring the necessary paperwork to your consultation.

If required, please book a long appointment to ensure all paperwork can be completed at the time of consultation.

Communication / Telephone Policy and Electronic Communications

Doctors may be contacted via telephone during normal opening hours. If the doctor is with a patient, a message will be taken and the reception staff will advise you when it is likely that the GP will return your call. In an emergency your call will always be dealt with in an appropriate manner.

Electronic communications such as emails are not considered secure and are not to be used for communicating any requests from patients. Staff,  GPs and other health professionals at our clinic do not use emails to communicate patient information unless as specified in our electronic communications policy. Fax is considered the most secure option.

Complaints

If you have feedback or concerns about any aspect of the service/s you’ve received, please email or talk to the Practice Manager or Director and discuss your concerns. Alternatively, please submit your feedback via the Feedback Form.

We take complaints very seriously and will listen closely to your concerns or complaints as we are keen to constantly improve our services and help you stay well for longer.

We believe problems are best dealt directly with the practice. However, if you feel the need to discuss a matter outside the practice you can contact:

Health Complaints Commissioner
26/570 Bourke St, Melbourne VIC 3000
Phone: 1300 582 113

Emergencies

For life threatening emergencies call 000.

For after-hours care, call the National Home Doctor service on 13SICK (13 74 25) or download their app.

For more information go to https://homedoctor.com.au/

Feedback

If you would like to give us feedback on your recent visit to our clinic, please submit your feedback via the Feedback Form.

We take feedback and complaints very seriously and will listen closely to your concerns or complaints as we are keen to constantly improve our services and help you stay well for longer.

We believe problems are best dealt directly with the practice. However, if you feel the need to discuss a matter outside the practice you can contact:

Health Care Complaints Commission
Locked Mail Bag 18
Strawberry Hills NSW 2012
Ph: 02 9219 7444

Fees and billing

Health 104 is now offering bulk billed GP appointments for those with a medicare card.

Please note that standard fees apply to overseas students or people without a medicare card.

Standard consultation: $80

Long consultation: $120

Extended consultation: $220

Some additional services such as a flu vaccination or surgical treatments, may incur a charge. Information about our fees and our services can be requested through our reception via email, over the phone or at the practice.

For privately billed services, we require payment at the time of consultation and payment methods include Cash, Cheque, Credit card and Eftpos.

Follow up appointments

If you need a follow-up appointment, please check in with reception team after your consultation.

Alternatively, you can book your follow up appointment online.

Home Visits

Some of our doctors offer home visits. To arrange a home visit, contact our reception team on 1300 003 082.

New Patients

New Patients Please Note

New patients are required to complete a New Patient Registration Form. For legal reasons, this applies even if you’ve seen one of our GPs at another clinic.

New patients are also required to book in for a long appointment at their first visit. This is to ensure that there is sufficient time for the doctor and patient to get acquainted and discuss medical history without a rush.

New Patient Registration Form

The new patient registration form will only take a few minutes to complete and you will need to have your medicare card (or pension/concession card) handy. If you do not have a medicare or pension/healthcare/concession card, you are still required to complete this form. Simply tick “no” to the medicare question in the form if you do not have a medicare card.

In order to ensure data privacy, the form will clear and reset after 1 minute of inactivity.

How to Complete The New Patient Registration Form

  • When booking your appointment online via our website, you’ll be prompted to complete the form at the time of booking.
  • If you have booked via phone, please arrive 10 minutes prior to your appointment and complete the form on our iPad while waiting.
  • Alternatively, our friendly team can assist you with completing this form.

Practice Policy

It is our clinic policy that drugs of dependence, including Schedule 8 Controlled Drugs (narcotic painkillers) and certain sedatives, will not be prescribed to new patients at their first appointment. These medications have strict legislative controls regarding their use and they are illegal to prescribe without a valid Government-issued permit.

Personal Information

Your medical record is a confidential document and we store and maintain your personal information with the utmost of care.  To read patient information policy click here.

It is the policy of Health 104 to maintain the security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

We abide by the National Privacy Principles. Further information is available from the Office of the Australian Information Commissioner at their website www.oaic.gov.au. We are happy to provide you a copy of your health record within 14 days of your request.

Referrals

If you require a referral to an allied health care professional such as a physiotherapist, psychiatrist or podiatrist, then please let us know when you are booking your appointment. You’ll need to ensure you choose a long appointment so there’s enough time for the paperwork to be completed.

SMS Reminders

You will receive an SMS reminder the day before your appointment.

If you want to change your appointment, call us as soon as possible on 1300 003 082.

If you do not want to receive SMS reminders, simply ask our reception staff to opt out.

Telehealth Appointments

Health 104 offers telehealth consultations which are appointments via telephone and or video conference. To book your telehealth appointment call our team on 1300 003 082 or book online.

Test Results

We encourage you to keep records for your personal health file. To obtain a copy of your test results, talk to your GP or allied health professional during your consultation.

Walk in appointments

Walk in appointments are welcome and will be triaged accordingly. All new patients are required to complete a new patient form which can be completed prior to your appointment, or when you check in at reception.

Transfer of Medical Records

If you have previously seen a health professional and would like your medical record transferred to our practice, please complete the below form.

Ideally Health 104 would like to have your previous medical record in our system as this will provide us with a more complete picture of your health. Information should include your medical history, past and current medications and information such as your immunisation records.

Please note that your former GP clinic will only forward a copy of your medical record. Legally, they are required to retain any inactive records in their system until a patient has reached the age of 25 years or for a minimum of seven years from the time of last contact;  whichever is the longest.

You may be charged a transfer fee by your previous GP clinic, please consult your previous GP clinic to confirm.

Also please be aware that some clinics will not process your request promptly and it may take several weeks for your medical record to be transferred.

DOWNLOAD TRANSFER FORM

Our Location (How to get there)

Health 104 is located at:

104 Canterbury Road
Middle Park VIC 3206

Find us on Google Maps

The practice is located across from the Middle Park tram stop 130 on route 96 East Brunswick – St Kilda Beach.

Roadside parking is available on Canterbury road and on side streets. Our practice is wheelchair accessible and patients can be dropped in front of our clinic in the designated drop off area.


Book an appointment

Call 1300 003 082 to book an appointment or book online by clicking on the below button.
Book Appointment

After Hours Care

Call our after hours service on (03) 9571 1300
Call our friendly team on 1300 003 082 or book your appointment online

BOOK AN APPOINTMENT

Contact Us

Health 104 is located at
104 Canterbury Rd
Middle Park 3205

Find us on Google Maps
Call 1300 003 082 (click to call) reception@www.health104.com.au

Opening Hours

MON 9:00am - 5:00pm
TUE 9:00am - 5:00pm
WED 9:00am - 5:00pm
THU 9:00am - 5:00pm
FRI 9:00am - 5:00pm
SAT closed
SUN closed

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