• Our practice is wheelchair accessible and has wheelchair accessible toilets.
• Dedicated parking is available out front of our practice.

An appointment for a standard consultation can be made with your preferred GP or the next available GP, depending on your preference.

Extended consultations are available on request. If you anticipate that your consultation will be long, please advise the reception staff when making your appointment or book a ‘double appointment’ if booking online.

SMS message reminders for appointment times are sent the day before your appointment.

Please specify which doctor you would like to see and the length of consultation that you require at the time of booking.

For emergencies call 000

Call our dedicated after hours service on (03) 9571 1200

Alternatively, please call:

• 13SICK: (13 7425)
• DoctorDoctor: 132 660 (After Hours Bulk Billed Service)
• Nurse on call: Call 1300 60 60 24 this puts you directly in touch with a registered nurse for caring, professional health advice around the clock.

Sometimes unplanned situations arise, and you need to cancel an appointment. In that case, we respectfully request that you cancel at least 24 hours in advance. This enables us to allocate scarce appointments to other patients.

Cancellation fees will apply and must be paid prior to your next appointment.

If you need forms or certificates completed that require explanation, then please make sure you set up the appointment time to accommodate. For example, your GP can complete a medical certificate and this should be requested at the time of consultation.

If you require a special consideration certificate or rebate form from your health insurer, please bring the necessary paperwork to your consultation.

If required, please book a long appointment to ensure all paperwork can be completed at the time of consultation.

Doctors may be contacted via telephone during normal opening hours. If the doctor is with a patient, a message will be taken and the reception staff will advise you when it is likely that the GP will return your call. In an emergency your call will always be dealt with in an appropriate manner.

Electronic communications such as emails are not considered secure and are not to be used for communicating any requests from patients. Staff,  GPs and other health professionals at our clinic do not use emails to communicate patient information unless as specified in our electronic communications policy. Fax is considered the most secure option.

If you have feedback or concerns about any aspect of the service/s you’ve received, please email or talk to the Practice Manager or Director and discuss your concerns. Alternatively, please submit your feedback via the Feedback Form.

We take complaints very seriously and will listen closely to your concerns or complaints as we are keen to constantly improve our services and help you stay well for longer.

We believe problems are best dealt directly with the practice. However, if you feel the need to discuss a matter outside the practice you can contact:

Health Complaints Commissioner
26/570 Bourke St, Melbourne VIC 3000
Phone: 1300 582 113

If you would like to give us feedback on your recent visit to our clinic, please submit your feedback via the Feedback Form.

We take feedback and complaints very seriously and will listen closely to your concerns or complaints as we are keen to constantly improve our services and help you stay well for longer.

We believe problems are best dealt directly with the practice. However, if you feel the need to discuss a matter outside the practice you can contact:

Health Care Complaints Commission
Locked Mail Bag 18
Strawberry Hills NSW 2012
Ph: 02 9219 7444

Health 104 is now offering bulk billed GP appointments for those with a medicare card.

Please note that standard fees apply to overseas students or people without a medicare card.

Standard consultation: $80

Long consultation: $120

Extended consultation: $220

Some additional services such as a flu vaccination or surgical treatments, may incur a charge. Information about our fees and our services can be requested through our reception via email, over the phone or at the practice.

For privately billed services, we require payment at the time of consultation and payment methods include Cash, Cheque, Credit card and Eftpos.

Some of our doctors offer home visits. To arrange a home visit, contact our reception team on 1300 003 082.

New Patients Please Note

New patients are required to complete a New Patient Registration Form. For legal reasons, this applies even if you’ve seen one of our GPs at another clinic.

New patients are also required to book in for a long appointment at their first visit. This is to ensure that there is sufficient time for the doctor and patient to get acquainted and discuss medical history without a rush.

New Patient Registration Form

• Click here to open the digital form
• Click here to download the PDF version

The new patient registration form will only take a few minutes to complete and you will need to have your medicare card (or pension/concession card) handy. If you do not have a medicare or pension/healthcare/concession card, you are still required to complete this form. Simply tick “no” to the medicare question in the form if you do not have a medicare card.

In order to ensure data privacy, the form will clear and reset after 1 minute of inactivity.

How to Complete The New Patient Registration Form

• When booking your appointment online via our website, you’ll be prompted to complete the form at the time of booking.
• If you have booked via phone, please arrive 10 minutes prior to your appointment and complete the form on our iPad while waiting.
• Alternatively, our friendly team can assist you with completing this form.

Practice Policy

It is our clinic policy that drugs of dependence, including Schedule 8 Controlled Drugs (narcotic painkillers) and certain sedatives, will not be prescribed to new patients at their first appointment. These medications have strict legislative controls regarding their use and they are illegal to prescribe without a valid Government-issued permit.

Your medical record is a confidential document and we store and maintain your personal information with the utmost of care.  To read patient information policy click here.

It is the policy of Health 104 to maintain the security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

We abide by the National Privacy Principles. Further information is available from the Office of the Australian Information Commissioner at their website www.oaic.gov.au. We are happy to provide you a copy of your health record within 14 days of your request.

If you require a referral to an allied health care professional such as a physiotherapist, psychiatrist or podiatrist, then please let us know when you are booking your appointment. You’ll need to ensure you choose a long appointment so there’s enough time for the paperwork to be completed.

Health 104 offers telehealth consultations which are appointments via telephone and or video conference. To book your telehealth appointment call our team on 1300 003 082 or book online.

Walk in appointments are welcome and will be triaged accordingly. All new patients are required to complete a new patient form which can be completed prior to your appointment, or when you check in at reception.

Health 104 is located at:

104 Canterbury Road
Middle Park VIC 3206

Find us on Google Maps

The practice is located across from the Middle Park tram stop 130 on route 96 East Brunswick – St Kilda Beach.

Roadside parking is available on Canterbury road and on side streets. Our practice is wheelchair accessible and patients can be dropped in front of our clinic in the designated drop off area.